Crowdicity Privacy Policy

Key things you need to know:

  • We use your personal information to provide the services to you and manage your registration, complaints and queries.
  • We do use cookies on our Site. You can disable them through your browser settings.
  • We never sell your personal information to third parties.
  • Community Owners may include their own Community Specific Privacy Policy for their Community which sets out information about how they may also use your personal information.
  • Remember that when you post to a Community, other people will be able to see it.
  • We store your personal information in Europe.
  • We may send you invitations to participate in other Communities which we think may be of interest to you based on your past activity and profile information.
  • We won't send you marketing messages about other people's goods and services.

This Privacy Policy sets out the way in which we use any personal information that is collected from you whilst using www.crowdicity.com, the Crowdicity platform (together the "Site") and 'Communities' accessed through it.

You are asked to consent to this Privacy Policy when you register with us. Sometimes, the owners of individual Communities (“Community Owner”) will include their own privacy policy which explains the way in which they may also use your personal information as a result of your participation in their Community (we call this a “Community Specific Privacy Policy”).

References to "us"/"we"/"our" in this Privacy Policy means Crowdicity Limited which is registered in England and Wales under company number 7907506. Our registered office and main trading address is at 88-90 North Sherwood Street, Nottingham NG1 4EE. Our VAT number is 128527015. We are the data controller for the purposes of UK data protection legislation. We are registered with the Information Commissioner's Office, which you can access and find more information about here.

  1. Collection of personal information
    1. Personal Information means information that identifies you personally such as your name, photo or contact details or data that can be linked with such information in order to identify you.
    2. Your personal information is collected:
      1. when you register (contact details, user name, profile image, interests etc);
      2. when you submit a form to us, for example to see a web demonstration or a general enquiry;
      3. from your activity (for example traffic data which shows usage of the Site and Communities, ideas you are contributing, the categories you are posting ideas in, users you follow, comments you make and ideas you vote for or list as your favourite); and
      4. from time to time through other forms we may ask you to fill in to provide additional information, for example when you sign up to a specific Community.
  2. How your personal information is used
    1. We use the personal information in the following ways:
      1. to maintain your account and registration and provide the services to you;
      2. to tailor our communications to you;
      3. to invite you to participate in other Communities we think you may be interested in (either through the platform or email) based on your past activity and profile information;
      4. to investigate and address queries, questions and complaints;
      5. to update you on any developments or information about our services;
      6. to understand how the Site and Communities are used and for general research purposes;
      7. for administration (including to respond to any comments or feedback); and
      8. if you are a paying customer, for credit referencing purposes to check your details and identity with fraud protection agencies to prevent fraud, to help us make decisions about credit and credit related services, to trace debtors, recover debts and manage your accounts.
  3. Who can see and access my personal information?
    1. If you contribute to a Public Community, this means that your profile and what you post there (including who you choose to follow and what you have voted for) can be seen by other users including people just visiting that Community.
    2. If you are contributing to a Private Community, your profile and what you post there (including who you choose to follow and what you have voted for) can only be seen by the Community Owner and other users who have been granted access to participate in that Private Community.
    3. We may pass your personal information to: (i) suppliers, such as technology services firms, in order to enable us to provide the services to you; and (ii) law enforcement agencies, regulators, courts or other public authorities if we have to, or are authorised to by law.
    4. We don't sell your personal information to third parties and don’t provide personal information to Community Owners beyond that which is visible to them in the relevant Community, unless that Community Owner has a Community-Specific Privacy Policy which you have consented to when registering for that Community. If they do have a Community-Specific Privacy Policy, then you need to read that for details of what personal information they will have access to and what they may use it for.
  4. Your rights
    1. You have the right to:
      1. request a copy of the personal information that we hold on you and to have any errors in that information corrected. Currently there is a charge of £10 to receive such a copy;
      2. request that we rectify any errors in personal information that is held by us;
      3. withdraw your consent to the processing of your personal information at any time by terminating your account; and
      4. opt out of receiving emails from us notifying you about other Communities we have which we think may be of interest to you.
  5. Cookies
    1. We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns and does not identify any individual. When you use a mobile or desktop device to connect to the Site or Communities, the details of the device, for example, model number or operating software version, may be sent to us.
    2. We use cookie files which are stored on the hard drive of your computer. We use the following types of cookies:
      • Login cookies. These help to distinguish you from other users and enable us to provide you with a good experience. The information they use is your email address and an alphanumeric session key to help us recognise you when you return to the Site or relevant Community. It will typically last for two weeks from the time you log in if you remain logged in, or it will be deleted immediately when you log out.
      • Statistic tracking cookie: This is used to recognise that a user has previously visited a relevant Community, so that we may distinguish them from a user visiting for the first time. No identifiable personal information is contained within this cookie. It will typically last for 12 months.
      • Third party cookies. We use cookies from services such as Google Analytics and Addthis in order to better understand traffic patterns of usage. These typically last for up to 2 years.
      • Community specific cookies. Sometimes, Community Owners may use other cookies for their Community. You should read their Community Specific Privacy Policy for details.
      • Cookie consent cookie. This remembers that you have seen and dismissed the cookie notification alert, accepting the use of cookies. It will typically last for 12 months.
    3. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts or features of the Site and Communities. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you login.
  6. Information security

    We take appropriate technical and operational measures to protect the personal information it gathers and processes about you. You should always bear in mind that there is no such thing as 100% information security. For example, communications over the internet and mobile phone networks aren’t completely secure and we can’t accept responsibility for unauthorised access or loss of personal information that is beyond its control. You also need to take steps to protect your log in details, use anti-virus software and to act sensibly when providing personal information. If you have any concerns then do contact us.

  7. Contact

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to help@crowdicity.com.

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